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The dark side of patient satisfaction scores
The Pediatric Insider © 2014 Roy Benaroch, MD We’re living in a world or ratings. Books get rated on Amazon*, dry cleaners get rated on Yelp. Doctors are getting rated, too—not only on web sites, but...
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Punctual patients perfect performance? Perhaps
The Pediatric Insider © 2014 Roy Benaroch, MD Here’s a clever study, just published in BMJ Open. Physicians affiliated with Johns Hopkins School of Medicine looked at the consequences of a new,...
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The paperwork. It burns.
The Pediatric Insider © 2014 Roy Benaroch, MD I love seeing patients, and I love being a doctor—at least when I get a chance to be a doctor, in the short gaps left during the day when I’m done with...
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Spend more, save more! (Lawsuits, that is)
The Pediatric Insider © 2015 Roy Benaroch, MD A November, 2015 study shows that doctors who spend more money are less likely to get sued. Researchers from Harvard, Stanford, and UCLA looked at data...
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You can’t always get what you want
The Pediatric Insider © 2016 Roy Benaroch, MD “Customer service” is the new buzzword in health care. (Yes, I know it’s two words. Stay with me here.) Health care has become a service industry, like a...
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Epipen price gouging: Sowing, reaping, and a senator’s daughter
The Pediatric Insider © 2016 Roy Benaroch, MD Parents, docs, and pundits are fuming. A life-saving, critical medication, used mostly in children, has become just about unaffordable for thousands of...
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Obamacare: Is it working or not?
The Pediatric Insider © 2016 Roy Benaroch, MD ‘Tis a season, fraught and shrill. Volume has replaced thoughtful discourse. I realize many of us have long-ago made up our minds about the Affordable Care...
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Republican and democratic lawmakers: Grow up and do your jobs
The Pediatric Insider © 2017 Roy Benaroch, MD Health – /helTH/ – The state of being free from illness or injury Care – /ker/ – The provision of what is necessary for the health, welfare, and protection...
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Competition can’t reduce health care costs if the prices are a secret
The Pediatric Insider © 2017 Roy Benaroch, MD Competition often works. Competing dry cleaners or donut shops must either improve the quality of their product or keep their prices low, or customers will...
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